Client information
Shipping & Delivery
How Maison Sterling prepares, dispatches and delivers international orders.
Last updated: 16 September 2026
Destinations
We serve supported destinations in Europe, the United Kingdom, the United States and Canada. Availability is confirmed before an order is accepted.
Dispatch and tracking
Estimated processing and delivery windows are presented before purchase. Once dispatched, available tracking details are sent to the email associated with the order.
Duties and taxes
Import duties, local taxes and customs charges may be payable by the recipient unless the checkout expressly states that they are included. Customs processing can affect delivery times.
High-value delivery
A signature or identity check may be required. Please inspect the parcel before accepting it and report visible damage promptly through the concierge.