Client information
Returns & Refunds
Transparent information for returning an eligible Maison Sterling purchase.
Last updated: 16 September 2026
Return window
Contact the concierge within 14 calendar days after delivery to request a return. Where mandatory local consumer law provides a longer period or additional rights, those rights apply.
Condition
Items must be unworn, undamaged and returned with their original packaging, accessories and any documentation supplied. Bespoke, personalised, engraved or hygiene-sensitive items may be excluded where permitted by law.
Return authorisation
Do not send jewellery without return instructions. We provide the applicable return address and security guidance after reviewing the request.
Refunds
Approved refunds are issued to the original payment method after inspection. Original delivery charges and return costs are handled in accordance with the law applicable to the order.